Florian specializes in market research for transit agencies with expertise in behavioral research of transit customers. He has conducted dozens of research projects related to attitudinal surveys, customer satisfaction studies, origin-destination studies, stated preference studies, focus groups, and qualitative research. In his role, he manages these projects from start to finish, including designing and developing methodologically sound surveys and experimental research, supervising the fielding effort, conducting statistical analyses, and communicating the results and implications. He has managed such projects for the Port Authority of New York & New Jersey, NY MTA, Chicago’s RTA, Chicago Transit Authority, Pace Bus, Utah Transit Authority, Triangle Transit Authority, and Charlotte Area Transit System.
Outside of RSG, Florian enjoys exploring cities, eating out, and brushing up on his rudimentary French. He lives with his husband, Luke, and English Bulldog, Fritzi, in Burlington, Vermont.