Florian Fessel specializes in market research for transit agencies, with expertise in understanding traveler behavior through data-driven research. He has led projects involving customer satisfaction surveys, origin-destination studies, stated preference research, and qualitative methods such as virtual and in-person focus groups, stakeholder and in-depth interviews (IDIs), and ethnographies.
At RSG, Florian manages the full research process, from designing methodologically sound studies and overseeing data collection to conducting statistical analysis and presenting insights to clients. His work has supported agencies including the Port Authority of New York and New Jersey, MTA, NJ TRANSIT, RTA, CTA, Pace, UTA, Community Transit, and Sound Transit.
Florian lives in Washington State with his husband and their English Bulldog, Fritzi. He enjoys exploring new cities and museums, dining out, and practicing his French.
Education
- PhD, Social Psychology, University of Illinois at Urbana-Champaign
- BA, Psychology, Hunter College
