If you have questions about rMove, please contact us to receive additional assistance. You can also learn more about using rMove by visiting our How It Works page.

rMove is designed to record and send data only when there is Wi-Fi or cellular service available. If you are traveling to an area with no Wi-Fi or cellular network, please ensure that you connect to a cellular network or Wi-Fi before finishing your travel period and uninstalling the app.

You can manually add any trips that rMove may have missed by using rMove’s “add trip” functionality within the app.

Yes, you can fly with rMove on your phone, but you should turn on airplane mode when flying. The app will record your starting location and then pick you up again at your destination when you turn airplane mode off. 

Yes, please ensure your phone “Always Allows” rMove to access your location. You can check this in your location services settings.

rMove will seamlessly collect trip information as you go about your day. However, in rare instances, users may experience issues with the app appearing to freeze. In other cases, trips made may not be automatically logged.

If you experience any of these issues, we first recommend restarting your device and relaunching rMove. In most instances, a restart will restore the app's functionality, and you can continue using rMove without issue.