Frequently Asked Questions

Got an rMove^® question? Scroll through our list of responses to frequently asked questions for answers. If you don’t see an answer to your question, you can contact our support team directly.

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Installing rMove

Will rMove work on my smartphone?: rMove is available in the Google Play (Android) and iOS (Apple) app stores and it runs on Apple iOS (version 13.0 or later) and Android (5.1 or later) operating systems.
How do I obtain an access code to use rMove?: Currently, rMove can only be used by people selected to participate in a study. If you are interested in learning more about rMove or if you received an invitation and have questions, please contact us directly.
How do I download rMove?: rMove is available to download in the Apple App Store or the Google Play store.
How will rMove affect my smartphone battery life?: rMove is optimized to minimally impact your phone’s battery life and operation. However, it is a location-based app and can decrease battery life on some phones. This is normal and varies based on your phone’s age, battery health, and other conditions.
Will using rMove affect my data plan?: rMove is designed to minimize data use when sending and receiving travel behavior information collected on your device. Additionally, rMove uses Wi-Fi whenever possible to send and receive travel data.

Using rMove

Who should I contact with questions about rMove?: If you have questions about rMove, please contact us to receive additional assistance. You can also learn more about using rMove by visiting our How It Works page.
What if I travel somewhere without cell service or Wi-Fi?: rMove is designed to record and send data only when there is Wi-Fi or cellular service available. If you are traveling to an area with no Wi-Fi or cellular network, please ensure that you connect to a cellular network or Wi-Fi before finishing your travel period and uninstalling the app.
What if I forgot to bring my phone with me on a trip?: You can manually add any trips that rMove may have missed by using rMove’s “add trip” functionality within the app.
Can I fly with rMove on my phone?: Yes, you can fly with rMove on your phone, but you should turn on airplane mode when flying. The app will record your starting location and then pick you up again at your destination when you turn airplane mode off.
Does rMove require certain location settings on my phone?: Yes, please ensure your phone “Always Allows” rMove to access your location. You can check this in your location services settings.

Privacy

How is my personal privacy protected?: We are committed to protecting the confidentiality, integrity, and security of your personal information. We take this responsibility seriously. To read our privacy policy, please click here.
Where can I review rMove's privacy policy?: You can read the rMove license agreement here. The rMove app is developed and managed by RSG. You can review RSG’s privacy policy here.

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Frequently Asked Questions

Installing rMove

Using rMove

Privacy

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