Air Passenger Travel

Understanding Air Travel’s Future, from Curb to Cabin

Airports and airlines are adapting to rapid change in how airline passengers and airport employees travel to, through, and from the terminal. Ride-hailing, shifting parking demand, sustainability goals, and new technologies like electric vertical take-off and landing (eVTOL) craft are redefining access and operations. RSG helps clients understand these evolving patterns so they can plan with confidence for the next generation of air transportation.

Airports face growing pressure to manage congestion, balance revenue, and meet sustainability goals—all while traveler expectations and access options continue to evolve.

• Ground access is changing: Ride-hailing, autonomous shuttles, and emerging technologies such as eVTOLs are reshaping how passengers and employees reach the terminal.
• Traveler expectations are evolving: Airlines are adapting to changing preferences and in-flight expectations that influence route and service planning.
• Data-driven planning is essential: To make sound decisions, airport and airline leaders need a clear picture of how people move and what drives their choices.

RSG helps airports and airlines plan with confidence. We’ve partnered with major airport authorities, carriers, and research programs to uncover the why behind traveler and employee behavior, translating complex data into insights that inform effective planning decisions.

• Refine operations: From curb management to employee access.
• Enhance passenger experience: Align services and amenities with traveler expectations.
• Prepare for new mobility options: Plan for eVTOLs, autonomous shuttles, and other emerging technologies.

Our work turns complex travel behavior into clear, defensible insights that guide infrastructure investment, inform policy, and support future-ready access strategies that stand up to scrutiny and changing air passenger demand.